Using Hotmail or Outlook?

Apparently, some of our new customers are reporting that they are not receiving order confirmation emails (OR Easypiece Insider or even Easypiece Beta emails) when they have placed an order. Most email addresses work fine, but some Hotmail or Outlook accounts - particularly in the UK - are experiencing problems with our emails not getting through to them, due to overly protective Microsoft filters :-(

If this is happening to you (or you wish to place an order and are using Hotmail as your contact address), you will need to add 'easypiece.com' and 'wufoo.com' as a safe domain under your options tab. Unfortunately, you WILL have to do this, otherwise you may not receive your confirmation. If you have already placed an order with us, but have not received confirmation, then email us immediately at help@easypiece.com

Here's how to add us to your safe list in Hotmail:

1) Sign into Hotmail

2) Click 'Options' (or Preferences, depending on your account type). You should find this in the top right hand corner of the screen, somewhere around your name.

3) In the drop down box, click 'More Options'

4) Under the Junk Mail heading, click 'Safe and Blocked Senders'

5) Click 'Safe Senders'

6) You'll see a box called 'Sender or domain to mark as safe'

7) Type in "easypiece.com" (without the quotations) and click 'add to list'

8) Again, type in "wufoo.com" and click 'add to list'

9) You will see the domains listed on the right hand side (@easypiece.com, @wufoo.com)

10) You're done.

If you are using Outlook, and are not receiving emails, check your spam/junk folder and add us to your safe list! You will need to do this to receive ALL emails from us - including our Beta selection emails and Easypiece Insider emails. Most email addresses work fine though.

Let us know if you are having any problems!

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